Compliments

We love hearing about positive experiences with our team and services. Your compliments recognise the dedication of our staff and encourage us to keep raising the bar.

If you’d like to share a compliment, please get in touch with us directly – or consider leaving us a Google or Trustpilot review so others can benefit from your experience.

Concerns

We understand that sometimes concerns may arise. We take them seriously and are committed to addressing issues quickly and fairly. If you have a concern, please reach out – we’re here to listen, understand, and resolve matters with you.

Complaints

On occasion, you may feel dissatisfied with part of our service. If that happens, we encourage you to tell us as soon as possible.

We have a formal complaints process to ensure your concerns are investigated and resolved thoroughly.

• We will acknowledge your complaint within two working days.

• We aim to provide a full response within 10 working days.

• We will keep you updated if more time is required.

Your feedback helps us learn, adapt, and improve.